Refund Policy
At Sahil Berg, we strive to provide you with high-quality, pure, and authentic food products. Your satisfaction is important to us. If you are not fully satisfied with your purchase, please review our refund policy below:
Returns
Due to the nature of our food products, we do not accept returns on items unless they are damaged, defective, or incorrect upon arrival.
If you receive a damaged or incorrect product, please contact us within 3 days of receiving your order at sahilbergofficial@gmail.com with the following:
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Order number
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Photos of the damaged/incorrect item
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A brief description of the issue
Once verified, we will offer a replacement or refund as appropriate.
Refunds (if applicable)
Once your claim is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
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First check your bank account again.
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Then contact your credit card company—it may take some time before your refund is officially posted.
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Next contact your bank—processing time may vary.
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If you’ve done all of this and still haven’t received your refund, please contact us at [your support email].
Non-Refundable Items
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Opened or used food products
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Perishable items returned after 3 days
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Items returned without proof of damage or error